People were supported to take their medicines as prescribed, by staff who were trained and assessed as being competent. The provider had policies and procedures in place designed to protect people from abuse and staff had completed training in safeguarding people. There is also a strong focus on development of daily living skills.
Springfield House Care Home offers accommodation and care for up to 23 people who may be living with dementia. At the time of the inspection there were 22 people living at the home. There is a passenger lift providing access to the upper floor.
Linden House Care Home
During this inspection on 27 and 28 March 2017, which was unannounced, we found improvements had been made but we identified further concerns and areas for improvement. At Woolston Road we specialise in providing support for young adults with autism, complex behaviours and communication needs. We are always interested to hear from talented individuals as vacancies appear from time to time. Therefore, if you would like to enquire please forward your CV and covering letter to our address above or by completing this form. Sarah and her team look forward to welcoming you to South Haven Lodge. To maintain a happy and confident care and work ethos in all levels within St Johns Nursing Home.
People were supported to express their views and be involved in making daily decisions about their care and support. Staff described how they supported people with personal care whilst being mindful of their dignity. Risk assessments identified when people were at risk from every day activities, such as moving around the home or using equipment. Arrangements were in place to ensure people’s safety in the building. People’s needs were met by suitable numbers of staff and appropriate recruitment procedures were in place.
Inspection Reports:
To maintain and exceed an already proven high standard of quality, service and care to our residents. Meals were appetising and people were offered a choice in line with their dietary requirements and preferences. Where necessary staff monitored what people ate to help ensure they stayed healthy.
This meant people did not know how to complain if they wished to. They told us they liked living in the home and felt safe in the home. They told us staff work hard and try to meet all their needs. The service had received comments from people who used it and had prepared an action plan accordingly. Our last inspection found staff were not being adequately supported and were not receiving regular supervision. We found staff had received supervision in January of this year however this had not occurred since.
Accessing Support
The staff team work to ensure close links with the community, enabling the people we support to access opportunities for education and leisure pursuits. The service was not responsive across all aspects of its service. People’s needs had been assessed before they moved into the home. Records confirmed people’s preferences were noted and formed part of the care plan. People were supported to maintain relationships with their friends and relatives. People told us they could made choices such as what they ate, when they got up, when they went to bed and when they bathed.
People felt safe living at the home and were protected from avoidable harm through the use of equipment, such as special mattresses and walking frames. Risk assessments identified when people were at risk and the action taken to minimise the risks. The provider had policies and procedures in place designed to protect people from abuse. Staff had completed training in safeguarding adults and were aware of the different types of abuse and what they should do if they suspected or witnessed abuse.
You just couldn’t ask for a better place.” The other told us about an incident involving their relative and said the service’s response had been positive. Staff provided a range of activities for people and took time to encourage them to join. People could move around the home and spend time as they wished.
Therefore staff were still not being adequately supported as they were not receiving regular supervision. People were safe and staff were trained in identifying abuse and knew how to respond to safeguarding concerns. One person told us they would talk to the manager if they felt they were not being treated well by staff. We carried out an unannounced, comprehensive inspection of Springfield House Care Home in March 2017.
If you're looking for care and support or would like to learn more about our support services, please contact our friendly enquiry team. We enable people with learning disabilities and complex care needs to live the life they choose. The people we support are at the centre of everything we do. To provide a high standard of care, both personal and social, which enables service users to retain their independence, identity and sense of value. Springfield House Care Home is situated in Woolston, Southampton. They provide accommodation and care for up to 23 older people who may have dementia.
We looked at five people's care records and staff and management files were viewed. We observed care given to people in communal areas throughout our inspection. We spoke with two people who used the service and they were positive about living there. One person told us, “whatever I want, I get it” and that staff were, “very polite, helpful”. Staff were, “very attentive” and would stop and talk, often asking “is there anything I can do for you? ” We also spoke with two visitors, who were both positive about the care provided.
We looked at the care plans for three people who used the service and whose needs were considered complex. Their needs had been assessed and regularly reviewed to ensure any changes were identified and responded to. Care plans were detailed and personalised to individuals and included risk assessments. Daily records showed the care plans were being followed which meant people’s assessed needs were being met. Staff received appropriate professional development and annual appraisal to support them in their work.
We identified a breach of Regulation 12 of the Health and Social Care Act Regulations 2014. The provider had not ensured there were robust procedures in place for the administration of medicines. During this inspection we found action had been taken and there was no longer a breach of the regulation. Local colleges and day services are also easy accessible by either car or public transport. The village Buttlock Heath with local shops and a pub is a short walk away from the home and the seaside just a 10 minute drive from the home.
Woolston Road is a warm, spacious home which has plenty of communal areas and wide corridors. The communal areas and gardens are fully accessible to those with additional mobility needs. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 9 June 2016. My mother is treated with the utmost respect and dignity that every resident deserves. Staff are very lovely very caring, get things done and food just comes without asking. If I had to choose another care home again it would be this one.
The registered manager ensured that lessons were learnt and improvements made when necessary. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The small triumphs that provide great satisfaction are what has kept my love for the job alive. I love working with people and leading a team who share my passion for the job and motivation to achieve positive outcomes for people we support in our services.
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